Seller: Northwind Commerce Ltd. · UK Companies House #11827364. We want the equipment to work for you; if it does not, return it.
You may return unused, unworn products in original packaging within 30 days of delivery for a full refund of the item price. Return shipping is prepaid in the US, UK and EU; elsewhere it is the buyer’s cost.
Refunds are returned to the original payment method through the acquiring bank. Card refunds typically settle in 5–10 business days. Original payment fees are not deducted from your refund.
If an item arrives damaged or is not what you ordered, contact support@northwind-outdoors.example within 7 days with photographs. We cover return shipping and send a replacement or full refund.
Open the order status page from your confirmation email and use the “Request a return” form. You can also email support@northwind-outdoors.example with your order number. Support hours are Monday–Friday, 09:00–18:00 GMT.
Used or washed apparel, and items marked final sale, cannot be returned unless defective. This does not affect your statutory rights.